IT Service Management.
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The system for modern IT Service Management

HelpMatics™ is the service management solution for IT and other service departments. The system provides efficient support for service management processes. Intuitive, foolproof operation, simple administration, fast, hassle-free implementation ensure low TCO and productivity within the shortest possible time.

HelpMatics™ impresses with its comprehensive and efficient range of features, while remaining simple and performant to use. The system provides an overview and ensures consistent clarity in the workflows. The entire support workflow is organized and optimized, from incident management to reporting.

For every requirement the right variant:

HelpMatics™ Online

HelpMatics™ Online is the service management solution from the cloud. Usable without your own infrastructure. HelpMatics™ Online can be flexibly adapted to the ITSM requirements of your organization. The system offers maximum flexibility, speed and cost transparency. In compliance with the highest security standards.

HelpMatics™ ServiceDesk

HelpMatics™ ServiceDesk provides end-to-end support for all operational processes – from the recording of an incident, the identification and assignment of a problem, to the final documentation and ongoing monitoring. A knowledge base and a service analysis tool are also integrated.

HelpMatics™ ITSM

The HelpMatics™ ITSM service management system addresses all relevant requirements of the ITIL® process model at a high level of readiness: Service Request Management, Event Management, Incident Management, Problem Management, Knowledge, Change Management, Service Asset and Configuration, and Business Relationship Management.


Let’s see!

Try out HelpMatics™!

Get an overview of the range of HelpMatics™ services.

We offer you an individual live presentation incl. demo access.

Free of charge!

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Use within 4 walls

HelpMatics™ Online supports building services at the Wüstenrot Group.

“HelpMatics™ Online allows secure, complete processing and tracking of susceptible faults in the area of building services.

The processes are now documented cleanly, objectively and traceably.

Nothing gets lost anymore.”

Case study (only german)

HelpMatics™ Version 17

– available now –

more details

HelpMatics™ goes M365

more details (german only)