Products
HelpMatics™ Online
Modules
New Version 18
Reference Projects
Customers and partners
Contact
Products
HelpMatics™ Online
Modules
New Version 18
Reference Projects
Customers and partners
Contact
Products
HelpMatics™ Online
Modules
New Version 18
Reference Projects
Customers and partners
Contact
The new version.
Available SOON.
HelpMatics™ V18
HelpMatics™ V18 – available from Febrary 17
Here you will find all the news about the current HelpMatics™ Version 18.
New Features across modules
Request forms:
Single and multiple user selection for form fields
Skip requester page
Additional confirmation page before submitting (optional)
Regular expressions for field validations (for simple text fields)
Author authorization is sufficient for HelpMatics editors
Encrypted administrative fields
User portal: Tab display with icons
New features in HelpMatics™ ServiceDesk:
New option “Cancel ‘completed’ status” when automatically assigning an email to a ticket
Extended info display in the user portal: Content is displayed including links and attachments
Further optimizations:
Time recording on the web with date selection
Task processing: automatic status change of the ticket to “in progress”
Template dialog on the web
New features in HelpMatics™ Change:
Optional tasks for use in the user portal
New features in HelpMatics™ CMS Enterprise:
Bulk change
Execution of mass changes on all selected CIs
Available in the web client
Full text search in the web client
Further optimizations:
Columns of the CMS views are now also displayed in the web client according to the configuration
New features in HelpMatics™ Survey:
Optimization of the “Chat survey” survey type
Diese Website benutzt Cookies. Wenn du die Website weiter nutzt, gehen wir von deinem Einverständnis aus.
OK
Nein