See how versatile HelpMatics™ is.
Reference projects

HelpMatics™ is used successfully. For medium-sized companies as well as for internationally operating corporations. And completely independent of branch!

Here you can find several exemplary projects, how HelpMatics™ is used by the customer: with special customisations and areas of usage in and outside of IT.

Service Level Management with HelpMatics™

 

The company:

High-tech company for defence systems and guided missiles

About 1300 employees in Germany

 

The request:

Functional extension of HelpMatics™, tailored to the process requirements of the service desk

 

The services:

  • Linking types with service level templates
  • Type-specific and thus more flexible time calculation and prioritisation through different service levels
  • Extended reporting regarding response time
  • Introduction of a team responsible person incl. notification function
flugkoerper
funkturm

HelpMatics™ in the system service

 

The company:

Public service broadcaster with 1600 employees

 

The request:

Implementing a service management system for the system service
with focus on technical room equipment

 

The realisation:

Customisation of HelpMatics™ ServiceDesk Module
Room replaces CI User, Equipment are configured as Hardware CIs within the room.
In addition, a “guarantee alarm” for sending e-mails has been implemented.

Change Automation with HelpMatics™

 

The company:

Public service broadcaster with 1600 employees

 

The request:

Automation of change creation for rollout support

 

The services:

  • Development of a service for the generation of standard changes in batch mode using templates
  • Implementation of the functions in test and productive environment
funkturm
Molekuel

Multi-client mode with HelpMatics™

 

The company:

  • Industrial service provider for the chemical industry
  • 1000 employees

 

The request:

Organisation and management of multi-client environment

 

The services:

  • Support in setting up a multi-client system
  • Implementation of special requirements in the authorisation system of HelpMatics™

HelpMatics™ in multi-tool use

 

The company:

World market leader in industrial, process and specialty gases; approx. 63000 employees worldwide

 

The request:

Linking of multiple ITSM systems with HelpMatics™

 

The services:

  • Integration of HelpMatics™ in a heterogeneous ITSM tool landscape
  • HelpMatics™ serves as a central system to exchange ticket information with 2 other systems
  • Technological implementation in Web Services
Metall
ladestecker

HelpMatics™ Development partnership for CMS

 

The company:

Global market leader in electrical engineering, 50 subsidiaries and 30 agencies worldwide; approx. 12800 employees

 

The request:

Development partnership for HelpMatics™ CMS Enterprise

 

The services:

  • Cooperation in the development of HelpMatics™ Module HelpMatics™ CMS Enterprise
  • Weekly exchange of information on requirements and beta functionalities
  • Coordination, evaluation and testing of feature requests

HelpMatics™ as Event Management Application

 

The company:

Global market leader in electrical engineering with 50 subsidiaries and 30 agencies worldwide; approx. 12800 employees

 

The request:

Use of HelpMatics™ Change for the planning and organisation of events

 

The services:

  • Connection to existing planning tools
  • Automatic script-controlled change creation
auto
spritzen

HelpMatics™ in global operation

 

The company:

Globally operating company for pharmaceutical and medical supplies with approx. 46000 employees worldwide

 

The request:

Operation in distributed environments with special data exchange procedure

 

The services:

  • Configuration and setup of a global HelpMatics™ system landscape on 4 continents
  • Support for local and global service desks
  • Technology: Enterprise functionality of HelpMatics™

Cross-organisational usage of HelpMatics™

 

The company:

Renowned manufacturer of forklift trucks, warehouse technology equipment and industrial trucks with approx. 21000 employees

 

The request:

Integration of various service departments within one HelpMatics™ instance

 

The services:

  • Connection of individual customer portals
  • Development of a web portal for facility management
gabelstapler
flugzeug

Web Shop Integration in HelpMatics™

 

The company:

Federally owned company for air traffic control with approx. 6000 employees

 

The request:

Connecting Matrix42 Webshop

 

The services:

  • Incident and Change creation through third-party systems
  • Status feedback via direct database accesses
  • Technology: Web Services & Java/JDBC

HelpMatics™ and Accounting

 

The company:

Industrial service provider for the chemical industry, approx. 1000 employees

 

The request:

Automatic billing of ticket-specific expenses

 

The services:

  • Interface to individual accounting database
  • Automatic transfer to SAP
Molekuel
flaggen

HelpMatics™ in use by public authorities

 

The company

District administration for 24 towns and municipalities and approx. 110,000 inhabitants

 

The request:

Implementation of a ticket system with integrated configuration management database

 

The services:

  • Implementation of the IT Service Management Systems HelpMatics™
  • Integration and individual connection of HelpMatics™ to Unified Endpoint Management System baramundi Management Suite
  • Provision of a virtual Windows server with pre-installation of HCL Domino Server Software and HelpMatics™ ServiceDesk