Brilliantly simple.
Simply brilliant.
HelpMatics™ Suite

HelpMatics™ – The system for efficient IT Service Management


IT Service Management – it can also be done easily. HelpMatics™ is an IT service management solution that is intuitive to use, quick to implement and productive within a very short time.
HelpMatics™ convinces with a comprehensive and practical range of functions, but remains simple and efficient to use. The system creates an overview and ensures consistent traceability of the processes.
HelpMatics™ has consistently and continuously developed into a service management system. HelpMatics™ uses ITIL® terms and the product family covers all relevant requirements of the ITIL® process model.

Simple & efficient

… this also applies to the administrative side of the system. Thanks to prefabricated interfaces and connections, the system can be implemented in a very short time. Out of the box is not an empty phrase with HelpMatics™. The maintenance effort is minimal, time-consuming training or extensive consulting services are not necessary. HelpMatics™ is therefore also very attractive in terms of TCO. Perfect ergonomics, fast work guaranteed.

Completely flexible

HelpMatics™ can be used as a stand-alone solution or in combination with existing solutions. Remote tools, CTI, monitoring or inventory systems, for example, can be connected via standardised, easily configurable interfaces.

HelpMatics™ Online – the cloud solution


HelpMatics™ Online is the system of choice if you


  •  do not want to set up or operate your own infrastructure or you want to be free to choose your service management system without being restricted by your existing IT architecture.
  • have variable ITSM requirements for your IT organisation and therefore need a flexible solution that can be adapted to your needs.


HelpMatics™ Online offers maximum flexibility, speed and cost transparency. While maintaining the highest security standards.

HelpMatics™ variants – suitable for every requirement


HelpMatics™ is available in different versions – tailor-made for your specific requirements or areas of application.


HelpMatics™ is available in the variants:

  • HelpMatics™ ServiceDesk – Incident, Problem and Service Level Management, integrated Knowledge Base and Service Analysis Tool
  • HelpMatics™ ITSM – Incident, Problem, Service Level, Change, Service Asset and Configuration Management, integrated Knowledge Base, Service Portal and Service Analysis Tool

HelpMatics™ Version 17

– available now –

more details

HelpMatics™ goes M365

more details (german only)