In any case, the solution is HelpMatics™ Online – ITIL certified service management from the cloud.
HelpMatics™ Online is based on HelpMatics™, a service management solution established on the market, which can be used immediately via cloud without your own infrastructure (e.g. server, database, proprietary client).
HelpMatics™ Online offers maximum flexibility, speed and cost transparency. In compliance with the highest security standards.
HelpMatics™ Online offers “full features” out of the box. The system supports all key processes and the full workflow in IT service management. Compliant with the ITIL process model.
HelpMatics™ Online supports the entire process workflow of an efficient service organisation – starting with the recording of an incident, service request, event or problem to the final documentation and the ongoing monitoring of defined service levels and KPIs.
HelpMatics™ Online offers support in the planning, approval and control of changes. The system maps all individual steps – from the initial request for a change (RFC) to the completion of the change and its evaluation.
HelpMatics™ Online includes fast and automated analysis functions to determine customer satisfaction.
The HelpMatics™ Configuration Management System allows to identify and assign the service components related to incident, problem, knowledge and change management. As a central database, the system links existing inventory and user management systems, service catalogues, contract data and any other data sources. Attributes and relations can be conveniently created and clearly mapped.
HelpMatics™ Online is available in 2 versions: