From the Cloud.
Simple. Flexible. Safe.
HelpMatics™ Online

HelpMatics™ Online – Modern IT Service Management in the cloud

Cost-effective, flexible – ready to run immediately!


  • You need a powerful service management system that can be used immediately. A system that can map all essential ITIL processes? But you don’t want to set up or operate your own infrastructure.
  • You want to be free to choose your service management system without being restricted by your existing IT architecture.
  • Perhaps the ITSM requirements of your IT organisation are variable, and you therefore need a flexible solution that can be adapted to your needs.


In any case, the solution is HelpMatics™ Online – ITIL certified service management from the cloud.

HelpMatics™ Online is based on HelpMatics™, a service management solution established on the market, which can be used immediately via cloud without your own infrastructure (e.g. server, database, proprietary client).


HelpMatics™ Online offers maximum flexibility, speed and cost transparency. In compliance with the highest security standards.

Maedchen Bruecke

The plus points at a glance:


  • Immediately ready for productive use
  • No own infrastructure necessary
  • No additional costs for licences, components, maintenance and personnel
  • Full cost transparency
  • Flexibly adaptable, scalable on-demand
  • Sophisticated data backup concept
  • Encrypted data transfer according to the latest technology
  • Hosted in Germany and regulated according to German or EU data protection law
  • Immediately ready for productive use

IT Service Management simply “out of the box”


HelpMatics™ Online offers “full features” out of the box. The system supports all key processes and the full workflow in IT service management. Compliant with the ITIL process model.


HelpMatics™ Online supports the entire process workflow of an efficient service organisation – starting with the recording of an incident, service request, event or problem to the final documentation and the ongoing monitoring of defined service levels and KPIs.

HelpMatics™ Online offers support in the planning, approval and control of changes. The system maps all individual steps – from the initial request for a change (RFC) to the completion of the change and its evaluation.

HelpMatics™ Online includes fast and automated analysis functions to determine customer satisfaction.

The HelpMatics™ Configuration Management System allows to identify and assign the service components related to incident, problem, knowledge and change management. As a central database, the system links existing inventory and user management systems, service catalogues, contract data and any other data sources. Attributes and relations can be conveniently created and clearly mapped.


2 versions for different requirements


HelpMatics™ Online is available in 2 versions:

  • HelpMatics™ Online ServiceDesk – Incident, Problem and Service Level Management, integrated Knowledge Base and Service Analysis Tool
  • HelpMatics™ Online ITSM – Incident, Problem, Service Level, Change, Service Asset and Configuration Management, integrated Knowledge Base, Service Portal and Service Analysis Tool