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HelpMatics™ V17

HelpMatics™ V17 – available now

Here you will find all the news about the current HelpMatics™ Version 17.

Presentation of the features in a short video: Link

New Features across modules

 

  • HelpMatics goes M365:
    • User portal usable as Power App in MS Teams
    • Notifications for ticket creation/completion configurable via chat
    • Customer satisfaction survey possible in the chat directly after ticket completion
  • Mail templates: “Copy to” configurable
  • User portal:
    • Multiple selection for form fields in request forms
    • Specification of formulas for selection fields in request forms
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New features in HelpMatics™ ServiceDesk:

 

  • Simplified task workflow in service requests:
    • optionally with approval task
    • with serial and parallel tasks
  • Web client functional expansions:
    • storable ticket search
    • HelpMatics™ Fast Text
  • Power BI Reporting
  • Auto-Ticket: Mail to user controllable

New features in HelpMatics™ Change:

 

  • Copy function in the RFC/Change:
    • to create a new RFC/Change
    • to create new templates
  • Attachments of Changes available within web-task
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New features in HelpMatics™ CMS Enterprise:

 

  • CMS Plug-In: Optimised navigation

New features in HelpMatics™ Survey:

 

  • Additional survey type „Chat survey“
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